Shipping Policy

Deliveries will be dispatched from Jayden Ong Wines (VICTORIA) within 2 working days of order and payment processing.

Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to Jayden Ong Wines and may range from overnight to 10 days.

Jayden Ong Wines will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery. Deliveries cannot be made anywhere outside of Australia. In the instance the recipient has provided incorrect or out- of-date details, Jayden Ong Wines is not liable for incorrect or unclaimed delivery.

Jayden Ong Wines offers the opportunity to provide delivery instructions to have goods left at point of delivery. All efforts will be made to ensure these instructions are followed but it must be clear that the customer takes on this option at their own risk.

Goods will NOT be delivered to persons under the age of 18 years. Jayden Ong Wines may request that the person who receives the goods provide satisfactory evidence of proof of age.

Jayden Ong Wines must be notified of damage caused to goods during shipping, within 3 days of delivery.Replacement of goods will be coordinated by Jayden Ong Wines provided there is satisfactory evidence damage was caused during transit (Photo evidence may be requested).